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Department:  Executive Department

Title of Immediate Supervisor:  FRC Program Manger

Location:  SCLARC Family Resource Center

Salary Level:  $37,762 – $45,899 (DOE)

SUMMARY OF POSITION:
Provides support to families of the regional center with navigating community and government and social service agencies to obtain services. Will assist families with intake support for regional center services and will assist with application support and navigation for school district, social security, insurance services and various other programs as needed. Will work collaboratively with various staff and agencies to stay abreast of community supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Provide in-person and telephone support to parents of children involved in Early Start and Lanterman services who are at risk for, or diagnosed with a developmental delay or disability. Support may include:
• Advocacy support.
• Referrals to community programs.
• Keep up-to-date with generic resources and provision of information and educational materials.
• Provide specific guided support to parents of children in the regional center program with accessing programs that will benefit their child’s health and development.
• Performs record keeping and data entry for families who are assisted.
• Receives and directs all telephone calls and referrals, and maintains all documentation associated with its activity.
• Assists families and community agencies with facilitating referrals for regional center service eligibility.
• Attends IEP meetings upon request for advocacy support, as needed and approved.
• Assist families with appeals processes related to services and supports for the client.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including maintaining timelines. An individual must also be proficient in the use of computer applications.

EDUCATION and/or EXPERIENCE:
Associates or Bachelor’s Degree in Social Work, Psychology, Human Services or Child Development or the equivalent of experience (at least five years) in a Human Service agency and experience working with individuals in the field of developmental disabilities.

ADDITIONAL REQUIREMENTS:
Knowledge of healthcare service systems, insurance supports, and social service agencies including Medi-Cal, Social Security, In-Home Support Services, etc. Parent or Caregiver of child/adult with special needs desired. Ability to travel to various work sites and community meetings required. Must be able to work nights and weekends, as needed.

LANGUAGE SKILLS:
Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to families, consumers, the community and employees of the organization. Ability to read, write and communicate verbally in Spanish/Bilingual preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:
Applicant must have a valid Driver’s License and liability insurance commensurate to state requirements.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but at time can be louder than usual and /or distracting.