SUMMARY OF POSITION

Assists the department Director with oversight of case management services for the Department of Children Services.  Ensures delivery of services meet compliance measures per Department of Developmental Services (DDS) Directives, agency protocols and regulatory guidelines.  Works closely with department Managers to develop and train staff.   Communicates with individuals we serve, families, staff, vendors and the community on case management related matters.  Organizes and resolves work-related situations.  Coordinates initiatives and projects as assigned.  Provides recommendations for increasing the overall efficiency and effectiveness of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provides management and oversight of the Department of Children Services case management units in accordance with case management best practices, the agency’s mission and core values.

Monitors the overall service delivery and customer service to ensure the Department is efficient and conforms to agency policy, procedures and practice.

Communicates changes related to case management activities to the units and ensures successful implementation of the changes.

Ensures adequate staffing for all units to meet the needs of the individuals we serve and also assists with the development of staff through individual coaching, orientation and trainings.

Reviews performance issues that arise with case management employees and implements disciplinary actions when necessary.

Prepare reports, summaries, statistical data and memos as required.

Provides consultation to staff regarding unusual situations or challenging issues related to individuals we serve, vendors or any other Service Coordinator related matters.

Attends community and agency meetings designed to facilitate the provision of quality services to SCLARC’s individuals we serve and their families; and may occasionally present updates on case management activities in the meetings.

Acts as a liaison with other regional centers, numerous community agencies and DDS on case related issues.

Assumes special projects or assignments given by the Director of Children Services.

Collaborates with SCLARC teams, vendors and community agencies on services and supports for individuals we serve.

Ability to utilize the agency case management system (SmartChart) to monitor staff performance, review case files, run specific reports, review and approve POS, and process case management electronic workflows.

Administrative duties that may include but not limited to:  reviews staff performance evaluations to ensure timeliness and appropriateness; reviews request for time off, vacation, mileage reimbursement; compile information required for compliance with department audits.

Serves as a member of SCLARC’s on call team for addressing matters related to the Health and Safety of individuals we serve after hours.

Act as designee for Director of Children Services as needed.

SUPERVISORY RESPONSIBILITIES

The Chief assists with oversight of case management units whose focus is on individuals we serve 3 years old through 21 years old.  The Chief must have strong supervisory skills to manage over 100 staff.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work: appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems; monitoring budgets and scope of work for compliance with grant funded programs; other duties as assigned.

QUALIFICATIONS 

Must have the knowledge and skills in management of a social service agency with responsibility for supervision of a number of employees.  Knowledge of principles and practices of management and leadership.  Excellent writing skills and ability to prepare written materials.  Self-motivated, with ability to work in a high energy, fast-paced team environment.  Ability to work effectively and respectfully with a diverse workforce and community.  Must have outstanding interpersonal skills and ability to communicate effectively with a diverse population.  Excellent verbal skills, including the ability to interact with staff, community members, and especially the general public.  Demonstrated knowledge and skills in the field of developmental disabilities, compulsory education, foster youth, and mental health.   An understanding of Person Centered Thinking and Self Determination.  Intermediate computer skills, database experience preferred.  A valid CDL and transportation, or acceptable substitute, required for this position.  Supportive of the mission and philosophy of SCLARC.

EDUCATION and/or EXPERIENCE

Must have a Master’s Degree in Social, Psychology, Education or related human service field combined with five years of comparable leadership experience in a similar sized agency.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from individuals we serve, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.  Bilingual Spanish Speaking Preferred.

OTHER SKILLS AND ABILITIES

Demonstrates cultural sensitivity and awareness to diverse groups.  Must be able to handle confidential information and adhere to Welfare and Institution codes.  Must have good time management skills and be PC literate.